Aegis Plumbing
Effective Date: 2026
These Terms & Conditions apply to all plumbing services provided by Aegis Plumbing (“we”, “our”, “us”) to customers (“you”, “the client”).
By engaging Aegis Plumbing, you agree to these terms.
1. Licensed Work
Aegis Plumbing is a fully licensed plumbing contractor in Victoria and carries out work in accordance with:
- The Plumbing Regulations 2018 (Victoria)
- The Building Act 1993 (Victoria)
- Relevant Australian Standards
- Australian Consumer Law (Competition and Consumer Act 2010)
Compliance documentation will be provided where required by law.
2. Quotes & Estimates
Quotes are provided based on the information available at the time of inspection.
If unforeseen conditions are discovered (including hidden pipe damage, collapsed drains, non-compliant previous work, or safety risks), additional work may be required.
You will be informed before any additional chargeable work proceeds.
Estimates are not fixed quotes and may vary depending on site conditions.
3. Payment Terms
Payment is due upon completion of the work unless otherwise agreed in writing.
We reserve the right to:
- Request deposits for larger jobs
- Issue progress invoices where applicable
- Suspend work if payment is not received as agreed
Late payments may incur reasonable recovery costs where permitted by law.
4. Access to Property
You must provide safe and reasonable access to the work area.
We are not responsible for delays or additional costs caused by:
- Restricted access
- Unsafe site conditions
- Other trades interfering with plumbing work
Where access requires removal of fixtures, furniture, or landscaping, this is the responsibility of the property owner unless otherwise agreed.
5. Existing Installations
We are not responsible for pre-existing defects, non-compliant installations, or aged pipework discovered during the course of work.
Where such issues are identified, we will advise you of recommended corrective action.
Temporary repairs may be declined where they create safety or compliance risks.
6. Warranties
Workmanship is guaranteed in accordance with:
- Victorian statutory warranty requirements
- Manufacturer warranties on supplied products
Warranty does not apply where failure is caused by:
- Misuse
- Lack of maintenance
- Third-party interference
- Structural movement
- Blockages caused by inappropriate use
Manufacturer warranty claims must be handled in accordance with the manufacturer’s terms.
7. Emergency Work
Emergency plumbing work may be carried out to:
- Prevent property damage
- Protect health and safety
- Restore essential services
Where immediate action is required, you authorise necessary work to stabilise the issue.
8. Limitation of Liability
Nothing in these Terms excludes rights under Australian Consumer Law.
Where permitted by law, liability is limited to:
- Repairing the service
- Replacing the service
- Refund of the service cost
We are not liable for:
- Indirect or consequential loss
- Loss of income
- Loss of use
- Damage resulting from pre-existing conditions
9. Variations & Changes
Any variation to agreed work must be approved before proceeding.
Verbal variations may be confirmed by written message (SMS or email).
10. Cancellations
If a booking is cancelled without reasonable notice after attendance has been scheduled, a call-out fee may apply.
11. Safety & Compliance
All plumbing work must comply with Victorian safety regulations.
We reserve the right to refuse work that:
- Is unsafe
- Breaches compliance requirements
- Compromises licensing obligations
12. Privacy
Personal information collected in the course of providing services is handled in accordance with our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia.
14. Debt Recovery & Collection Costs
If payment is not made by the due date, Aegis Plumbing reserves the right to:
- Suspend further work
- Withhold compliance certificates where legally permitted
- Charge reasonable administrative fees
- Recover all reasonable costs associated with debt recovery
This may include:
- Legal fees
- Debt collection agency fees
- Court filing fees
- Interest on overdue amounts (calculated at a reasonable commercial rate)
You agree to indemnify Aegis Plumbing for all reasonable recovery costs incurred as a result of non-payment.
Nothing in this clause limits your rights under Australian Consumer Law.
15. Retention of Title (Materials & Goods Supplied)
All materials, fixtures, appliances, and goods supplied by Aegis Plumbing remain the property of Aegis Plumbing until payment is received in full.
Until full payment is made:
- Title to the goods does not pass to the client
- The client holds the goods as bailee for Aegis Plumbing
- The goods must not be sold, removed, or altered
If payment is not made when due, Aegis Plumbing reserves the right (where legally permitted) to:
- Enter the property to recover unpaid goods
- Recover the outstanding debt through legal channels
This clause applies only to goods supplied and does not affect statutory consumer guarantees under Australian Consumer Law.